Store Policy
Customer Care
At Blessings in a Box, our customers are at the heart of everything we do.
We are dedicated to creating a seamless and meaningful experience from the moment you visit our online store, to the moment your order arrives at your door.
Our Commitment to You
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We take great care in handcrafting, sourcing and packaging every product with intention, love and attention to detail.
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We believe in honest communication and will always keep you informed regarding your order and shipping status.
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We’re committed to quality and consistency, ensuring each item meets the high standards our customers deserve.
Customer Support
Our team is here to help. If you have any questions about your order, product details, or care instructions, we welcome you to reach out to us at info@blessingssolae.com. We aim to respond to all enquiries within 1- 2 business days.
Handling Concerns
If an issue arises with your order, we promise to handle it with kindness, integrity and efficiency. Our goal is to resolve concerns in a way that aligns with both our brand, values and your satisfaction.
Staying Connected
We love to hear from our community. Your feedback helps us grow and continue to create beautiful, intentional products. Follow along on our journey or reach out anytime, we’re always happy to help.
Privacy & Safety
At Blessings in a Box, your trust means everything to us.
We are committed to protecting your personal information and ensuring a safe, secure shopping experience from start to finish.
Your Privacy Matters
We only collect information that is necessary to process your order and provide a smooth customer experience. This may include your name, contact details, shipping address and payment information.
All personal information is handled in accordance with Australian privacy laws and is kept strictly confidential. We will never sell, rent or share your personal information with third parties, except when required to complete your order (e.g. with postal or courier services).
Secure Shopping
Our website uses SSL encryption to keep your personal details and payment information safe.
All payments are processed through secure, trusted payment gateways. We do not store your full payment details on our servers.
Email & Marketing
If you choose to subscribe to our mailing list, we may send you occasional updates, offers and product news. You can unsubscribe at any time with a single click.
Safety & Product Use
All of our products are crafted and sourced with care. Please follow all safety instructions provided with our candles and blessing products, and never leave burning candles unattended.
We are not responsible for misuse of products once they have been received.
Your Rights
You have the right to access, update or request deletion of your personal information at any time. To do so, simply contact us at info@blessingssolae.com.
Wholesale Inquiries
We’re proud to offer a selection of our Solae Candle Range and Blessing Kits to a limited number of boutique retail and gifting partners.
If your business aligns with our values and aesthetic, we’d love to hear from you!
Wholesale enquiries: info@blessingssolae.com
or use our Contact Form to get in touch.
Payment Methods
- Credit / Debit Cards
- Offline Payments